OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
264 ratings and 122 comments received in the last 90 days.
26 October 2024
Elliott Smith could not have done more through the process. Kept us informed of progress and responded efficiently to any questions we had.
26 October 2024
Good welcome with coffee and super presentation of the car we wanted to buy
24 October 2024
Very good, I really liked the unveiling of the car
23 October 2024
Great experience. Would return to buy another vehicle from Damian.
18 October 2024
Another exceptional experience from Stratstone BMW. I've just purchased my second consecutive BMW 320 M-Sport and yet again the experience was fantastic. I dealt with Elliott and the customer service he provided me was superb. He did everything he co
17 October 2024
As always well looked after by Damien
17 October 2024
It was all round a pleasant experience. Mr Syed Bari and Phillipe were very helpful during my transaction.
13 October 2024
The entire process from purchase to delivery was done extremely well, with Philipe and Kieran doing everything they could to make sure it all went very smoothly.
07 October 2024
When I saw the car it had hopefully just been delivered but was covered in green algea and twigs however clean well A couple of issues on delivery but handled really well car ready when i wanted it always greeted in showroom always freindly
04 November 2024
Still waiting on lots information
30 October 2024
Great service.
29 October 2024
Absolutely impeccable service !
29 October 2024
All repairs explained including cost before being carried out
29 October 2024
Dropped my car off 9am and didn't get it back until mid afternoon the next day
28 October 2024
Staff were great but MOT cancelled and rearranged which was inconvenient.
28 October 2024
As above and the work was done quickly and I was kept informed
28 October 2024
Kept up to date with a text message and received a video clip of the status of my vehicle
24 October 2024
The advisors are always extremely helpful
23 October 2024
Great service as normal
28 October 2024
This was the easiest car buying process of my life!