OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
183 ratings and 98 comments received in the last 90 days.
19 September 2025
Deserves 5 stars
19 September 2025
I was taken care of and treated in a friendly manner. Cars are expensive and I did not feel pushed or rushed into buying.
18 September 2025
Damian has always been excellent to meet and deal with throughout the many years that we have dealt with the dealership. His knowledge and understanding of the models we are interested in and purchased has been greatly appreciated.
17 September 2025
Syed Bari was exceptional I enquired on a BMW when I had a Nissan Juke thinking I cannot make it with payments but he helped me find the right car and right payment
16 September 2025
Everything went according to plan, The arrangements were made prior to going on holiday , Everything was in place on our return As had been suggested, very professional. Very impressive and consistent with new car purchases in previous years.
10 September 2025
The handover we received was very helpful and informative. They took great care in their presentation of the vehicle and its operation, helping me to understand the workings of my new car. It was very personal and they took pride in what they did.
10 September 2025
As previously stated plus we were kept informed by Stephen in all aspects of delivery and handover. Good communication at all times .
04 September 2025
I am delighted with the professionalism and respect given to me on my arrival . I did not feel pressured in anyway which made me feel very comfortable .
01 September 2025
Excellent sale person.
21 September 2025
Staff were great car ready on time as it should be
20 September 2025
I am still waiting for someone to ring me back after the issues I had while at the dealership
20 September 2025
Service adviser was perfect and couldn't be anymore helpful.
19 September 2025
Excellent staff
18 September 2025
Issues resolved and kept up to date
15 September 2025
Sometimes difficult to get your car booked in on a convenient date
15 September 2025
I was not shown how to setup the Advance Eye Camera and was just told to scan the QR code to install the App and follow the instructions. The instructions on the App were not great and it took several attempts to connect to complete the setup.
13 September 2025
The ease of making the booking, the welcome I received on entering the premises, the level of service I received once passed over to Meredith was superb. I was always kept in the loop regarding the work. Car returned clean and tidy.
11 September 2025
Poor
10 September 2025
See above
19 September 2025
Car was beautiful everything I asked for and Sam took time to show us everything