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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
296 ratings and 173 comments received in the last 90 days.
15 May 2025
Everyone was extremely friendly and helpful
13 May 2025
The salesmen were very well informed and bent over backwards to make everything run smoothly.
08 May 2025
Lloyds BMW North Tyneside was responsive, professional and sourced a new car for me very quickly and efficiently. In particular Philippe and Aidan provided a friendly and knowledgeable addition with no hint of pushiness.
06 May 2025
Lots of time spent explaining the new screen and added benefits.
03 May 2025
See above.
03 May 2025
Sales person was not pushy but put a lot into helping us gain what we were looking for.
29 April 2025
Arrived a little earlier which was great.
26 April 2025
I was kept updated throughout and given lots of options to consider and was made to feel welcome and available customer
25 April 2025
Time and consideration given to any questions I had.
23 April 2025
Your staff were excellent to deal with nothing was a problem for them
09 April 2025
The experience was top class, Fahim and Sean were always on hand to answer any questions I had, sometimes out of hours which was massively appreciated. The pair of them are a real credit to the company
07 April 2025
The salesperson was friendly and knowledgeable and could not have been more helpful
05 April 2025
Fantastic service, wouldn't go anywhere else
03 April 2025
Very satisfied. Staff were excellent.
03 April 2025
Damian couldn't have been more helpful and if he ever wasn't available someone else stepped in to answer any queries I had.
03 April 2025
Always a pleasure as we always deal with Kieran Reynolds
02 April 2025
Everything excellent. Like being a client not a customer
28 March 2025
Kieran and Philippe were a pleasure to deal with and were professional and enthusiastic throughout the process
28 March 2025
I felt at ease the whole time. No hard selling. They showed interst in me aa a customer
28 March 2025
The service throughout has been excellent and my new car was delivered promptly.
26 March 2025
Well looked after by Damian Maughan at Silverlink, Tyneside Dealership. Kept well informed on progress of new car being delivered and ready for collection.
24 March 2025
The sales process was smooth and professional from start to finish. Kieran Reynolds really made sure we were well informed and everything was explained in detail.
23 March 2025
Excellent staff at North Tyneside BMW from reception through to Mr Maughan
23 March 2025
Great service and kept up to date on progress.
21 March 2025
Having previously been a BMW driver who temporarily defected to VW, I am pleased I returned. Not only the car fulfils expectations but the overall buying experience.
21 March 2025
Generally very welcoming atmosphere . Negotiation and handover of the new car by Damian-completely satisfactory as usual.
16 March 2025
Again all my expectations were met. Very happy and helped me through every step of getting my new car
13 March 2025
Excellent salesman, the best that I've encountered in 50 years of buying cars. Providing two test drives. After the order was made he kept me fully updated until the cars delivery.
12 March 2025
Disappointed with the communication and attitude of the sales person
11 March 2025
Excellent service throughout the process Damian Maughan is so customer focused
10 March 2025
Damian did his best in the time scale he had and came through in the end
07 March 2025
Kieran the sales executive was more than helpful . He answered all of my questions and explained the financial aspects and the car in detail.
06 March 2025
Ciaran in sales very helpful kept me up to date at all times.efficient when doing handover.
06 March 2025
Excellent service from everyone and all the staff were pleasant and approachable.
05 March 2025
Service is always brilliant. I have dealt with Damian for the last 15 or more years and never had a bad experience at all. Always keeps me informed and always 100% happy to assist in any way
05 March 2025
as above
05 March 2025
Made us feel very welcome. Very accommodating, explained everything clearly. Car was beautifully presented. Even better than when we first saw it.
05 March 2025
Everything went smooth apart from one little hiccup not worth mentioning very satisfied .
05 March 2025
Damian is the perfect salesman. Courteous, patient and goes out of his way to get the right deal. As a returning customer think that speaks for itself.
18 May 2025
Everyone was so helpful and kind.
17 May 2025
From reception to service personnel to video individual all were very good
14 May 2025
Staff weere very helpful, the service was done within the time agreed
12 May 2025
All members of staff were friendly and the service leader Tom took time to thank me for having my service and brakes done with them
12 May 2025
Car ready on time.
07 May 2025
Completed work efficiently and friendly
05 May 2025
Purchase fine After service poor.
04 May 2025
5 stars to all departments
03 May 2025
Happy with the service
03 May 2025
Couldn't diagnose the problem as it's intermittent but not many solutions to it other than trying to get a video of it at the time.
02 May 2025
Great service by Shane and the master technician and his team. They fixed a noise on my X3 that stratstone couldn't fix on multiple attempts.
02 May 2025
Same as above
01 May 2025
Meredith went above and beyond, even left me some presents in my car.
01 May 2025
On arrival I was informed of the time it would take and what to expect. The work was completed in a timely fashion.
30 April 2025
The guys said it could take between 1-2 hours but were done in about 40. Great service
24 April 2025
Car was not ready at expected time and needed to chase update
24 April 2025
The service was carried out on time and I was sent a video of the service The cost was also what I expected
23 April 2025
Very friendly, welcoming and efficient .
23 April 2025
Service department always very Friendly, and knowledgeable ,and listen to what is required and they always keep you updated with what's happening with your vehicle.
21 April 2025
Very quick a job well done
21 April 2025
Nothing was an issue
21 April 2025
Zero problems.+ good coffee and a comfortable place to wait
19 April 2025
Everyone was very pleasant to speak to
19 April 2025
Car was washed and hoovered and the tyres fitted perfectly, happy with the service experience.
19 April 2025
Recalls completed fine but car was part of a 36 point check, to then be told brakes were at legal limit. Took it to another garage the next day to find they still had 7mm left on them and that BMWs own system on in dash said 27000 miles left.
18 April 2025
Same as above to be honest
17 April 2025
Outstanding service
17 April 2025
Car was in for recall on drivers airbag when I picked it up after it had been washed and hoovered out which was a pleasant surprise
16 April 2025
Good service
16 April 2025
Collected car from our home and deluvered it back as stated. Was in for a recall
15 April 2025
Disappointed that car was washed without asking as it had just been wrapped
15 April 2025
Flawless from start to finish did exactly what I asked for, for the price quoted
14 April 2025
Achieved what I came for
13 April 2025
I was looked after very well at all times
13 April 2025
There was nothing I could fault with their service.
12 April 2025
Service guy was great but his explanation of why someone told me I can have me car done that day was WEAK
12 April 2025
Some damage during service.
11 April 2025
Professional and friendly service always.
09 April 2025
Very friendly staff
08 April 2025
See previous answer
07 April 2025
I felt well looked after.
07 April 2025
Meredith on the service dept was polite and kept me well informed of the process and time scales involved in the service of my car
07 April 2025
Communications good. BMW representative was knowledgable, polite, extremely helpful and understanding.
06 April 2025
Friendly staff
06 April 2025
Really very happy with the service from start to hand over of our car. Great continuity throughout.
06 April 2025
Service dept where very good BUT the loan car was very poor well over its service limit with lights on the dash board showing faults . Service dept know this but car was still loaned to me not a very good impression of the dealer ship
06 April 2025
The person serving me was very helpful and polite. However, on getting home it was clear my car had not been properly washed afterwards, at best maybe wafted with a pressure washer certainly no soap. The windscreen was still dirty as were the wheels.
05 April 2025
Kept informed. Everything explained clearly.
02 April 2025
Dropped off and returned same day with no hassle
02 April 2025
Sean was really good and gave a 100% excellent customer service
01 April 2025
It was good service
01 April 2025
Service department were very honest with the service time/costs, called to discus costs for work needed, rang to say car was ready, all work carried out with a courtesy car vaccum. All good.
01 April 2025
Communication and experience offered was excellent. My service contact was great.
31 March 2025
As above - excellent, friendly staff
31 March 2025
no problems encountered
31 March 2025
Again, all very professional.
31 March 2025
All issues were dealt with however I had to reiterate the issues which were to be looked at.
31 March 2025
Friendly service and coffee was supplied while I waited
30 March 2025
Great service and friendly personnel. Recall carried out in good time with good communications.
30 March 2025
Was kept update all the way along
30 March 2025
Great service and friendly personnel. Recall rectification carried out in good time with good communications.
29 March 2025
Fahim was excellent - friendly, courteous and knowledgeable. He even came in on his day off to do the handover.
29 March 2025
Job well done
29 March 2025
I felt very welcomed and a valued customer.
29 March 2025
The service was amazing, I only gave three stars because I was putting few pounds in the interior car drawer and I didn't fount them after the service which os not a nice behaviour, but the service and the process and th customer care were fantastic
28 March 2025
Shane was very helpful and welcoming
27 March 2025
As above
27 March 2025
Very satisfied that my car was given a necessary safety check. However it wasn't made clear at the start that the relevant part was not in stock so could not be fitted resulting in the need to bring the car in again when bmw have been in touch
27 March 2025
Was really looked after from being updated on cars progress staff member was attentive and professional
26 March 2025
Great service, fast and sound.
26 March 2025
The young lady who I dealt with was really efficient, however I have the car back and after changing the rear tyres the service department did not reset the monitor and I cant do it as its a service access only.
26 March 2025
Very professional and kept informed throughout.
25 March 2025
Excellent experience. Reece was fantastic and the girls on the desk were helpful
25 March 2025
.
25 March 2025
They were prompt and did a good job
25 March 2025
My experience of the customer service has been friendly, courteous and thorough.
24 March 2025
Nice member of staff helped with the bmw app great experience
24 March 2025
My car had nothing done to it on the first appointment as the MOT test equipment had broken down, on the second appointment the printout given with the MOT had every item marked as NC (not checked). Very confusing.
24 March 2025
Very professional staff and made to feel very welcome. My car was immaculate when I picked it up. Very pleased with the service.
23 March 2025
Since being taken over by Lloyds from Stratstone, everything seems to be a lot better. I had an issue with my rear badge and thought it might have been under warranty but it wasn't. They explained why it wasn't covered and was happy with the work.
23 March 2025
The service colleague that looked after me was lovely; very professional, helpful and efficient, as was the lady on the reception desk. They both get 10/10
23 March 2025
Sean very helpful and kept me informed.
22 March 2025
Kept me informed
21 March 2025
Staff were very helpful and considerate
20 March 2025
No issues
20 March 2025
The service manager explained things to me and kept in touch throughout the time my car was in for repair and was treated very respectfully the time my car was with you
20 March 2025
I was disappointed when the suspension failed on my 6 series BMW with less than 50k on clock. However the Service I received from Lloyds BMW was very good
18 March 2025
Very professional
18 March 2025
Good quality service, basic service was very expensive
17 March 2025
Excellent staff and all round service. Very professional and helpful.
16 March 2025
Service was great and timely
15 March 2025
Excellent experience from your service department. I was greeted, process explained, given hire car, given timescales. When I picked my car up, it was washed and valeted. Couldn't fault the whole experience.
15 March 2025
The member of staff that looked after me was outstanding..His name is Sean Waite...great attitude and very knowledgeable.
12 March 2025
I have sent an email- escalating my concerns
12 March 2025
Excellent experience with the service department. Reece's customer service was superb. Professional and great communication. Very well looked after by Damian too assisting with a late request for loan vehicle.
11 March 2025
Job done in a timely manner. Advised and kept me updated all the way through from start to finish.
10 March 2025
Salesman dealt with my requirements efficiently and promptly.
10 March 2025
Very satisfied with the service provided.
09 March 2025
.
09 March 2025
See answer one.
09 March 2025
Great customer service
08 March 2025
The attention to detail regarding my recent couple of visits has been splendid. Special mention to Reece who managed my requirements in a first class manner.
06 March 2025
Friendly staff, phone call as soon it was done with any issues/advisories and flexible drop off/pick up times.
06 March 2025
I was regularly updated by Sean and was well looked after in service reception with a coffee and biscuits.Overall an excellent customer experience.
05 March 2025
Tom and his team explained everything
05 March 2025
Although my car wills in the shop for over 3 weeks, they kept me informed and updated on progress. The delay was caused by a recall but the use of a loan vehicle helped.
04 March 2025
Reece Ramshaw dealt with my service while it was in North Tyneside BMW and couldn't fault him. Got my car sorted and kept me in the loop of what was going on. Very helpful.
04 March 2025
Top notch
04 March 2025
As above
03 March 2025
Service and contribution
03 March 2025
I was very much impressed by the wash and valeting of my car which i was gladly surprised by
03 March 2025
felt good
02 March 2025
All was completed as described and to estimated cost.
02 March 2025
The work was carried out to a very high standard.
01 March 2025
I booked into the wrong centre they managed to squeeze me in hoovered and cleaned my car and was handed back in record time with everything complete and the car feeling new. The staff member in the desk was friendly and helpful.
01 March 2025
It was a stress-free experience from the start. I was kept informed during the day and treated as a valuable customer.
27 February 2025
Car was spotless after they gave me it back and it was very fast service for what needed done
27 February 2025
Rectified problem
26 February 2025
First class and kept informed all Lewis
26 February 2025
Was seen straight away and car was ready a bit earlier at my request. Special shout out for Shaun who looked after me.
26 February 2025
Quick service. Easy to book. Convenient times available.
26 February 2025
Brilliant people excellent turn around for my car
26 February 2025
Couldn't be more helpful
25 February 2025
I left with something that was more suited to my needs.
25 February 2025
service took less time than expected. Well looked after by a team member called Shaun.
25 February 2025
Great service and communication from your staff.
25 February 2025
Service team member was efficient and extremely professional
24 February 2025
They phoned and told me about my tyres. However, I was not given a formal report on the threads of the tyres and I have no idea which tyre should be replaced. I want a complete report on the service and the checks carried out and which tyres to repla
24 February 2025
work done as stated, lovely clean car returned
24 February 2025
Paul Waite was on top of the service experience, was proactive in both answering questions but took the time to ask others in the team when he was not 100% sure of an answer
24 February 2025
Very well supported and looked after even when queries raised.
23 February 2025
See above
23 February 2025
Took to long
16 May 2025
Syed at BMW Lloyd North Tyneside is just fab. He has sold us 2 cars now and always goes above and beyond to make sure you get exactly what you want.